British Standards Inspections offer a comprehensive range of investigations
for the following complaints
(this list is not exhaustive).
Independent expert complaint investigations for speciality carpet installations, antique and contemporary rugs
(all natural and manmade examples, including but not limited to silks and fine wool compositions).
Material type analysis and identification (including but not limited to Manmade Textiles and Fabrics, Wools, Cellulosic Fibres and Silks)
Fibre blend suitability
Cases of mis-selling
Protective treatment failures
Inappropriate maintenance care
Physical and chemistry-related damages
Mould and Mildew investigations
Dust Contamination Investigations
(swab, tape, bulk sampling)
Construction dust contamination (including soot and carbon black) investigations.
Unidentified dust and skin irritant investigations including Hypersensitivity Pneumonitis (Pigeon Bloom).
COUNTY COURT PROCEEDINGS
We are fully aware that attempts at mediation can fail for one of many reasons. This is why we approach and process every complaint investigation as though it was being presented to the court during official proceedings. We work closely with the legal profession and are happy to assist you in legal representation should you choose to escalate your case.
Onsite Complaint Inspections
British Standards Inspections offer a range of complaint inspections.
These inspections are available for:
The End-User (private and commercial customers),
Local Authority Trading Standards offices,
and the legal profession.
Our determinations are always supported by scientific evidence, without exception.
Our reports have been instrumental in securing many thousands of pounds for our clients in indemnification settlements.
On the strength of our findings, most claims are typically resolved prior to the submission of
County Court documentation and consequent proceedings.
Our reports are supported by factual evidence and as such are definitive in nature.
Our reports have been used during County Court proceedings and we are currently operating with a 100% success rate (April 2020).
A statistic that we are immensely proud of.
This success has been achieved by remaining truly professional, independent and unquestionably neutral in all aspects of our business.
All published reports have withstood the most vigorous of examinations without any single aspect of our findings or determinations being successfully challenged (April 2020).