British Standards Inspections offer a comprehensive range of investigations

for the following complaints

(this list is not exhaustive).

Independent expert complaint investigations for speciality carpet installations, antique and contemporary rugs

(all natural and manmade examples, including but not limited to silks and fine wool compositions).

  • Material type analysis and identification (including but not limited to Manmade Textiles and Fabrics, Wools, Cellulosic Fibres and Silks)

  • Fibre blend suitability

  • Use suitability

  • Cases of mis-selling

  • Protective treatment failures

  • Inappropriate maintenance care

  • Physical and chemistry-related damages

  • Mould and Mildew investigations

Dust Contamination Investigations

(swab, tape, bulk sampling)

  • Construction dust contamination (including soot and carbon black) investigations. 

  • Unidentified dust and skin irritant investigations including Hypersensitivity Pneumonitis (Pigeon Bloom).

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Onsite Complaint Inspections


British Standards Inspections offer a range of complaint inspections.

These inspections are available for:


The End-User (private and commercial customers),

Local Authority Trading Standards offices,

and the legal profession.

Our determinations are always supported by scientific evidence, without exception.

Our reports have been instrumental in securing many thousands of pounds for our clients in indemnification settlements.

On the strength of our findings, most claims are typically resolved prior to the submission of

County Court documentation and consequent proceedings.

Our reports are supported by factual evidence and as such are definitive in nature.

Our reports have been used during County Court proceedings and we are currently operating with a 100% success rate (April 2020).

A statistic that we are immensely proud of.

This success has been achieved by remaining truly professional, independent and unquestionably neutral in all aspects of our business.

All published reports have withstood the most vigorous of examinations without any single aspect of our findings or determinations being successfully challenged (April 2020).


British Standards Inspections offer full transparency.

Whether we are conducting a complaints investigation or offering advice through our consultation services we endeavour to make our clients aware at all times of any potential conflict of interest concerns. 

For purposes of clarification please be advised that we are an independent complaints consultancy named as British Standards Inspections and we have no affiliation with the BSI Group (British Standards Institution).

The BSI Group (British Standards Institution) is the national standards body of the United Kingdom.


Our testing procedures are carried out in accordance with the exacting standards established by the BSI Group ensuring that any testing carried out by ourselves is recognised and reliable.

Please email us with your enquiry and provide us with a convenient time in which to call you back.

Please allow between 20 -40 minutes for the initial consultation. 

tel: 01865 704 081 / 01869 347 450

© 2020 by British Standards Inspections




Please email us with your enquiry and provide us with a convenient time in which to call you back. Please allow between 20 - 40 minutes for the initial consultation.

tel:  01865 704 081 

      01869 347 450