British Standards Inspections offer independent expert complaint investigations for all Textile Floor Coverings, Speciality Rugs and Upholstered Furniture including silks, art silks, velours and natural leathers (finished and unfinished examples).
British Standard Inspections offer a comprehensive range of investigations for the following complaints
(this list is not exhaustive).
Material type analysis and identification (including but not limited to Manmade Textiles and Fabrics, Wools, Cellulosic Fibres and Silks)
Fibre blend suitability
Cases of mis-selling
Onsite installation failures
Soiling and staining complaints
Protective treatment failures
Inappropriate cleaning related damages
Physical and chemistry-related damages
Biological and particulate contaminations
Mould and Mildew investigations
COUNTY COURT PROCEEDINGS
We are fully aware that attempts at mediation can fail for one of many reasons. This is why we approach and process every complaint investigation as though it was being presented to the court for deliberation. We work closely with the legal profession and are happy to assist you in legal representation should you choose to escalate your case.
Onsite Complaint Inspections
British Standards Inspections offer a range of onsite complaint inspections.
These inspections are available for:
the end-user (private and commercial customers),
local authority trading standards offices,
Our determinations are always supported by factual evidence.
Our reports have been instrumental in securing many thousands of pounds for our clients in indemnification settlements.
On the strength of our findings, most claims are typically resolved prior to the submission of County Court documentation and consequent proceedings.
Our reports are supported by factual evidence and as such are definitive.
British Standards Inspections is currently operating with a 100% success rate.
A statistic that we are immensely proud of.
This success has been achieved by remaining truly professional and unquestionably independent in all aspects of our business.
All published reports and associated findings have withstood the most vigorous of examinations without any single aspect of our findings being successfully challenged.