British Standards Inspections is currently operating with a 100% success rate.

A statistic that we are immensely proud of.

This success has been achieved by remaining truly professional and unquestionably independent in all aspects of our business.

All published reports and associated findings have withstood the most vigorous of examinations without any single aspect of our findings being successfully challenged. 




British Standards Inspections offer a comprehensive range of professional and impartial Carpet Complaint Investigations to a wide range of clients both private and commercial.

The following list is not exhaustive:

end-users (private and commercial customers) 


local authority trading standards

and solicitors.

Whether you have purchased a luxury faux silk carpet costing hundreds of pounds per square meter or an 80/20 wool twist blended carpet, that carpet should meet the fundamental requirements as laid out by British Industry Standards and current Trading Standards legislation. The product should offer longevity and continued performance whilst enhancing the room it was fitted in (as per classification)


We are able to determine the exact cause of most structural, chemical and dye-related complaints, including suspected installation failures.


Professional cleaning and protection treatments can prolong the lifespan of your wall to wall carpeting. That said, as, in any other discipline, there are a great many unprofessional businesses in every town and city throughout the UK who offer such services. It is a frustrating inevitability that a percentage of these untrained, uncertified and all too often uninsured operators will damage the items they are treating, often permanently. We offer a professional post-cleaning complaints investigation that serves to fact find and determine through physical and chemistry orientated examinations the exact cause of the damage, colour loss/bleeding and or rapid re-soiling complaint.


Our reports are completely unbiased and only serve to establish the facts. 

Laboratory testing, evidence preparation and court appearances are charged independently and in addition to the initial on-site Inspection.


All sampling procedures and associated tests are performed whilst adhering to the strict guidelines laid out by the BSi and other recognised professional bodies.


We are prepared to appear as an Expert Witness for court cases (witness of opinion and fact) in any ongoing disputes and arbitration proceedings.


If desired British Standards Inspections are prepared to assist in matters of arbitration, acting as an impartial mediation agent.


UK Service

Our professional Carpet Complaint Investigation services are offered throughout the UK and beyond, subject to the terms and conditions laid out by British Standards Inspections.

British Standards Inspections offer full transparency.

Whether we are conducting a complaints investigation or offering advice through our consultation services we endeavour to make our clients aware at all times of any potential conflict of interest concerns. 

For purposes of clarification please be advised that we are an independent complaints consultancy named as British Standards Inspections and we have no affiliation with the BSI Group (British Standards Institution).

The BSI Group (British Standards Institution) is the national standards body of the United Kingdom.


Our testing procedures are carried out in accordance with the exacting standards established by the BSI Group ensuring that any testing carried out by ourselves is recognised and reliable.

Please email us with your enquiry and provide us with a convenient time in which to call you back.

Please allow between 20 -40 minutes for the initial consultation. 

tel: 01865 704 081 / 01869 347 450

© 2020 by British Standards Inspections




Please email us with your enquiry and provide us with a convenient time in which to call you back. Please allow between 20 - 40 minutes for the initial consultation.

tel:  01865 704 081 

      01869 347 450