Customer Advice

‘In cases of dispute, it is strongly advised that the claimant appoints a registered and certified independent inspector of their own choosing in order to obtain a completely unbiased interpretation of the evidence available during the onsite inspection and to ensure that professional reporting is achieved, ultimately documenting the fundamental particulars of any given complaint.

If a published Inspection Report is to confidently withstand vigorous examination, as typically delivered during County Court proceedings it is absolutely essential that an industry accredited and recognised Complaints Inspector is selected. It is our opinion that incompetent 'experts' are far more detrimental to any ongoing case than non-expert witnesses.

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Absolute independence and in-depth investigations are the key to any successful claim of compensation.

The onsite inspections performed by British Standards Inspections typically take between 1 -2 hours to complete and the necessary background research, scientific testing and report writing significantly longer. This level of detail and comprehensive approach to complaints is absolutely essential if successful outcomes are to be achieved.'