British Standards Inspections is currently operating at a 100% success rate.

A statistic that we are immensely proud of.

This success has been achieved by remaining truly professional and unquestionably independent in all aspects of our business.

All published reports and associated findings have withstood the most vigorous of examinations without any single aspect of our findings being successfully challenged. 




British Standards Inspections offer a range of comprehensive investigative services for fine machine and handmade speciality rugs, including but not limited to Persian, Oriental and European examples. The complaint investigation services offered are available for all contemporary and antique rugs including assets of heritage status. The analytical testing procedures employed by British Standards Inspections, utilise the most scientifically advanced procedures available, ensuring that the supportive evidence you receive is as clear and definitive. 

Our specialist rug complaint investigations are available for the following complaints (this list is not exhaustive)


Authenticity challenges

Weave/tuft irregularities, including rogue fibre complaints

Rug insect damage complaints

Fringe browning (cellulosic browning) and chemistry burning complaints

Folding complaints (including face pile deformation/crushing of fibres)

Protective treatments, investigations of treatment failures (including but not limited to fire, soiling and stain inhibiting treatments)

Staining complaints

Cleaner/restorer damage including profile shifting, warping and shrinkage complaints

Fibre degeneration

Physical and chemistry orientated complaints including dye transfer and fugitive dye issues complaints

Fibre identification

Mis-selling of rugs (not fit for the intended purpose)

Complaints of premature wear

Mould and mildew/acid damage typically caused by inappropriate storage

Pet urine contamination complaints

Defective/deteriorating side-cord complaints

Holes and splints


We are able to determine the exact cause of most structural, chemical and dye-related complaints. 

Professional cleaning and protection treatments can prolong the lifespan of your contemporary, european, persian or oriental rug. That said, as, in any other discipline, there are a great many unprofessional businesses in every town and city throughout the UK who offer such services. It is a frustrating inevitability that a percentage of these untrained, uncertified and all too often uninsured operators will damage the items they are treating, often permanently. We offer a professional post-cleaning complaints investigation that serves to fact find and determine through physical and chemistry orientated examinations the exact cause of the damage, colour loss/bleeding and or rapid re-soiling complaint.


Our reports are completely unbiased and only serve to establish the facts. 

Laboratory testing, evidence preparation and court appearances are charged independently and in addition to the initial on-site Inspection.


We are prepared to appear as an Expert Witness for court cases (witness of opinion and fact) in any ongoing disputes and arbitration proceedings.


If desired, British Standards Inspections are prepared to assist in matters of arbitration, acting as an impartial mediation agent.


UK Service

Our professional Carpet Complaint Investigation services are offered throughout the UK and beyond, subject to the terms and conditions laid out by British Standards Inspections.

British Standards Inspections offer full transparency.

Whether we are conducting a complaints investigation or offering advice through our consultation services we endeavour to make our clients aware at all times of any potential conflict of interest concerns. 

For purposes of clarification please be advised that we are an independent complaints consultancy named as British Standards Inspections and we have no affiliation with the BSI Group (British Standards Institution).

The BSI Group (British Standards Institution) is the national standards body of the United Kingdom.


Our testing procedures are carried out in accordance with the exacting standards established by the BSI Group ensuring that any testing carried out by ourselves is recognised and reliable.

Please email us with your enquiry and provide us with a convenient time in which to call you back.

Please allow between 20 -40 minutes for the initial consultation. 

tel: 01865 704 081 / 01869 347 450

© 2020 by British Standards Inspections




Please email us with your enquiry and provide us with a convenient time in which to call you back. Please allow between 20 - 40 minutes for the initial consultation.

tel:  01865 704 081 

      01869 347 450