British Standards Inspections is currently operating with a 100% success rate.

A statistic that we are immensely proud of.

This success has been achieved by remaining truly professional and unquestionably independent in all aspects of our business.

All published reports and associated findings have withstood the most vigorous of examinations without any single aspect of our findings being successfully challenged. 


– March 2020

Soot Damage


A satisfactory financial settlement was achieved for extensive soot contamination. The investigative report produced by British Standards Inspections was instrumental in the success of our case. "

Wai Kuen Rex, Kensington, Central London, England, London, UK

Performance and Appearance Query


“James from British Standards Inspections attended our property and carried out an inspection. James was extremely helpful, and we would be so happy to recommend him. "

Mr & Mrs Munday, Kent, England, London, UK

Damaged Product



The service provided by British Standards Inspections was professional and efficient at all times.

James O’Meara, the complaints inspector who dealt with my case was thorough and informative at every step of the process. There was a telephone conversation during which Mr O’Meara spent some time familiarising himself with the background to the problem and about the current situation. After reflecting on what was said he called me again before his visit to confirm that he was clear on the details of the problem and on how he should proceed. His inspection was unrushed. Every potential cause of the problem was investigated to establish exactly what had gone wrong. There were further telephone discussions after the inspection to clarify details and inform me of the findings. The report, which was completed and dispatched within a week, was very comprehensive. It clearly listed all aspects of the situation, pinpointed the cause of the problem, and stated what was required to correct it. Mr O’Meara was professional and polite at all times and I consider myself very lucky to have found such a proficient company to deal with my complaint."

Ms Paterson, Devon, England, UK

Wear and Protection Failure Investigation


British Standards Inspections completed an onsite inspection to investigate the suspected failure of a protective treatment. The service I received was professional and the inspection report was conclusive in its findings. "

Mr P Thomas, London, England, UK

Suspected Manufacturing Fault / Performance Failure


A fantastic report and arguably the best report I have seen in the 40 years I have been actively involved in the industry. "

D. Carroll, Swanley, England, UK

Product Performance Failure


Thank you for such a great report! More detail than expected, so we are very pleased. We will most certainly consider using British Standards Inspections should we need further assistance in the future. "

Customer Care Co-ordinator, Pentland Homes, Folkestone, England, UK

British Standards Inspections offer full transparency.

Whether we are conducting a complaints investigation or offering advice through our consultation services we endeavour to make our clients aware at all times of any potential conflict of interest concerns. 

For purposes of clarification please be advised that we are an independent complaints consultancy named as British Standards Inspections and we have no affiliation with the BSI Group (British Standards Institution).

The BSI Group (British Standards Institution) is the national standards body of the United Kingdom.


Our testing procedures are carried out in accordance with the exacting standards established by the BSI Group ensuring that any testing carried out by ourselves is recognised and reliable.

Please email us with your enquiry and provide us with a convenient time in which to call you back.

Please allow between 20 -40 minutes for the initial consultation. 

tel: 01865 704 081 / 01869 347 450

© 2020 by British Standards Inspections